Danielle Peloso

Retail Facility Specialist EMEA

Facilities Services Representative

• Facilities Services Representative for European stores, regional offices and European Headquarters.
• Responsible for responding to calls (requested by email and telephone) from stores for repairs and maintenance follow-up.
• Intensive collaboration with vendors, supplies and contractors.
• Reporting for expense and capital budget.
• Opening and closing purchase orders related to detailed works occurring in all stores.
• Managing all planned preventive maintenance contracts for earlier mentioned regions.
• Health and Safety reporting for all regions’ stores.

Nanny

• Caring for two children, aged 3 and 2.
• Preparing and serving meals with balanced nutrition.
• Organizing fun and educational games, reading storybooks that increased children´s interest in story time and planning outdoor activities such as walking to the local playground and park.

Administrative and Commercial Assistant Intern

• Coordinating office procedures and resolving administrative problems.
• Inputting information into designated fields using various databases.
• Preparing asset, liability and capital account entries by compiling the information.
• Analyzing account information and helping the Startup with ideas and advices based in financial analysis.
• Recommending commercial actions by analyzing administrative data.
• E-commerce assistance in general.

Facilities Analyst, Bilingual Receptionist and Conference Services Assistant

• Assistant at the Reception desk for International and National Customers.
• Responsible for Brazil Conference Services, booking international and national meetings.
• Responsible for the oversight and management of all activities related to the development, implementation and maintenance for Goldman Sachs Office.
• Telephone services.
• Responsible for all the invoices payments related to facilities equipments.
• Ensuring that confidential documents are not left lying around and instead properly filed way.
• Returning calls to individuals as directed by senior managers.

Aupair in The Netherlands and Belgium

• Responsible for providing high-quality physical and emotinal care for toddler while encouraging their social and education development. This opportunity helped me to build international skills and how to deal with differents cultures.

Compliance Officer Intern

• Working primarily with asset management and legal compliance.
• Prevention of money laundering and intern control of the norms by BM&Bovespa, CVM and Central Bank.
• Developing and reviewing company policies.
• Regularly auditing the company procedures, practices, and documents to identify possible weaknesses or risk.
• Ensuring all employees are educated on the latest regulations and processes.
• Assessing company operations to determine compliance risk.

E-Commerce Assistant

• Detailed descriptions, attributes, cross-references, features/benefits, documents and images.Editing the products and placement of products online for the website.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Process and publish products and assets to the site, manage timelines and pipelines for all marketing assets, including site and email as well as site support.
• Analysing market of potential competitors.
• Ensure customer satisfaction and provide professional customer support.

Commercial Management

Student Exchange Programme

Commercial Management