Work
![Foot Locker EMEA logo](https://cdn.sanity.io/images/ozsvr5j0/production/d18cd499c80a7a6c02735ea81b534c85e2bf4a2b-200x200.jpg?w=200&h=200&auto=format)
Facilities Services Representative
Foot Locker EMEA, Vianen, Utrecht, Netherlands
apr 2021 - Present - 3 years 1 month- Facilities Services Representative for European stores, regional offices and European Headquarters.
- Responsible for responding to calls (requested by email and telephone) from stores for repairs and maintenance follow-up.
- Intensive collaboration with vendors, supplies and contractors.
- Reporting for expense and capital budget.
- Opening and closing purchase orders related to detailed works occurring in all stores.
- Managing all planned preventive maintenance contracts for earlier mentioned regions.
- Health and Safety reporting for all regions’ stores.
Nanny
Freelancer, Laren, The Netherlands
sep 2020 - apr 2021 - 8 months- Caring for two children, aged 3 and 2.
- Preparing and serving meals with balanced nutrition.
- Organizing fun and educational games, reading storybooks that increased children´s interest in story time and planning outdoor activities such as walking to the local playground and park.
![I.T Square logo](https://cdn.sanity.io/images/ozsvr5j0/production/d2fd0af41658ea83b4287399a0984bfc3f77864a-88x88.png?w=88&h=88&auto=format)
Administrative and Commercial Assistant Intern
I.T Square, Alexandria, Egypt
feb 2019 - apr 2019 - 2 months- Coordinating office procedures and resolving administrative problems.
- Inputting information into designated fields using various databases.
- Preparing asset, liability and capital account entries by compiling the information.
- Analyzing account information and helping the Startup with ideas and advices based in financial analysis.
- Recommending commercial actions by analyzing administrative data.
- E-commerce assistance in general.
![Goldman Sachs do Brasil Banco Múltiplo logo](https://cdn.sanity.io/images/ozsvr5j0/production/e5b0e416e6e52603c0e69138868953a54b14e4ad-1200x1200.png?w=1200&h=1200&auto=format)
Facilities Analyst, Bilingual Receptionist and Conference Services Assistant
Goldman Sachs do Brasil Banco Múltiplo, São Paulo, Brazil
jan 2018 - feb 2019 - 1 year 1 month- Assistant at the Reception desk for International and National Customers.
- Responsible for Brazil Conference Services, booking international and national meetings.
- Responsible for the oversight and management of all activities related to the development, implementation and maintenance for Goldman Sachs Office.
- Telephone services.
- Responsible for all the invoices payments related to facilities equipments.
- Ensuring that confidential documents are not left lying around and instead properly filed way.
- Returning calls to individuals as directed by senior managers.
![Aupair World logo](https://cdn.sanity.io/images/ozsvr5j0/production/441e27475de676cf533729433e1a703b30afa9b2-225x225.png?w=225&h=225&auto=format)
Aupair in The Netherlands and Belgium
Aupair World ,
jan 2015 - dec 2017 - 3 years- Responsible for providing high-quality physical and emotinal care for toddler while encouraging their social and education development. This opportunity helped me to build international skills and how to deal with differents cultures.
![Novinvest Corretora de Valores Mobiliários logo](https://cdn.sanity.io/images/ozsvr5j0/production/45a5b7426754068d5b38d8cc4b8c3ea0a53ff271-123x123.jpg?w=123&h=123&auto=format)
Compliance Officer Intern
Novinvest Corretora de Valores Mobiliários, São Paulo
jul 2013 - dec 2014 - 1 year 6 months- Working primarily with asset management and legal compliance.
- Prevention of money laundering and intern control of the norms by BM&Bovespa, CVM and Central Bank.
- Developing and reviewing company policies.
- Regularly auditing the company procedures, practices, and documents to identify possible weaknesses or risk.
- Ensuring all employees are educated on the latest regulations and processes.
- Assessing company operations to determine compliance risk.
![Shoptech Electronics logo](https://cdn.sanity.io/images/ozsvr5j0/production/edf28a500b2d4813bce13ea5d244dd0369aa63ca-123x123.jpg?w=123&h=123&auto=format)
E-Commerce Assistant
Shoptech Electronics, São Paulo, Brazil
apr 2011 - apr 2012 - 1 year- Detailed descriptions, attributes, cross-references, features/benefits, documents and images.Editing the products and placement of products online for the website.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Process and publish products and assets to the site, manage timelines and pipelines for all marketing assets, including site and email as well as site support.
- Analysing market of potential competitors.
- Ensure customer satisfaction and provide professional customer support.
Education
![Anhembi Morumbi University logo](https://cdn.sanity.io/images/ozsvr5j0/production/2ad616636c56f3df1dc1db8173a9cb64df242221-200x200.jpg?w=200&h=200&auto=format)
Commercial Management
Anhembi Morumbi University, São Paulo, Brazil
jan 2018 - dec 2018 - 1 year![LSI Cambridge - English Course logo](https://cdn.sanity.io/images/ozsvr5j0/production/c68485bced75a2edc4653407ffd370fcf4792e92-200x200.jpg?w=200&h=200&auto=format)
Student Exchange Programme
LSI Cambridge - English Course, Cambridge, UK
jan 2013 - mar 2013 - 2 months![São Paulo State Technological University logo](https://cdn.sanity.io/images/ozsvr5j0/production/a5fc65f920993b1ea2902323fe16dd09aa6774f8-200x200.png?w=200&h=200&auto=format)
Commercial Management
São Paulo State Technological University, Brazil
jul 2012 - dec 2014 - 2 years 6 months